Unified communications, from a 10x Gartner Magic Quadrant Leader.
UCaaS - Unified Communications
To do their best work, your people need the best communications technology. The 8x8 eXperience Communications Platform™ fuses business telephony, video meetings and team messaging on your PC, smartphone, or web browser. Empower your team to communicate and collaborate with colleagues, customers, and suppliers in complete confidence and security, while building meaningful business relationships and inspiring customer trust. As a renowned innovator in cloud communications, it’s small wonder 8x8 has been a Gartner UCaaS Magic Quadrant Leader for 10 years running.
CCaaS – Contact Centre
Transform your customers’ experience and boost productivity with a cloud-hosted, omnichannel contact centre from seven-time Gartner Magic Quadrant challenger 8x8. 8x8 equips your agents with a wealth of advanced call management features including Automatic Call Distribution,
Interactive Voice Response and more, while allowing them to switch between voice and digital channels (email, SMS, social and more) on one intuitive interface. Meanwhile, a range of customisable, dashboard-based analytics equip your leaders with vital insight to optimise customer experience and identify training needs.
XCaaS – the eXperience Communications Platform
eXperience Communications as a Service (XCaaS) is based on a fundamental insight: that great customer experience and great employee experience go hand-in-hand. The solution? Bring together cloud-native contact centre, voice, team chat, meetings and embeddable communications on one unique, silo-free platform, for truly effortless engagement. XCaaS empowers your team to deliver differentiated customer experiences, enhanced by integrated data and analytics, boosting productivity on a worldwide scale. It’s also secure, data-compliant and highly cost-effective, with open APIs for wider integration and cast-iron SLAs to give you total peace of mind.
Microsoft Teams
Microsoft Teams is the number one employee collaboration hub for businesses around the world. If you’re one of them, why not go one step further and add 8x8’s omnichannel communications to your Teams interface? Thanks to a combination of Direct Routing integration and the 8x8 Voice for Microsoft Teams app, your familiar Teams interface can seamlessly incorporate international PSTN voice calling, along with full 8x8 Contact Centre functionality if required. The result? A complete communications solution in one unified workflow.